REFUND POLICY

Refund Policy

Thank you for shopping at Laleki! We want to ensure you are completely satisfied with your purchase. Please review our refund policy outlined below:

1. Eligibility for Refunds: We offer refunds on eligible items within 30 days of the original purchase date. To be eligible for a refund, items must be unused, in their original packaging, and in the same condition as when you received them. Items that are damaged, used, or not in resalable condition may not be eligible for a refund.

2. Non-Refundable Items: Certain items are not eligible for refunds, including but not limited to:

• Gift cards or e-gift cards
• Downloadable software or digital products
• Personalised or customised items
• Clearance or final sale items
• Items marked as non-returnable

3. Refund Process: To initiate a refund, please contact our customer support team at support@laleki.com within the specified timeframe to request a return authorisation. You may be required to provide proof of purchase, such as your order number or receipt. Once your return is approved, we will provide you with instructions on how to return the item(s) to us.

4. Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping service and purchasing shipping insurance to ensure your return is received safely. We are not responsible for items lost or damaged during return shipping.

5. Refund Processing Time: Once we receive your returned item(s), our team will inspect them to verify eligibility for a refund. Refunds will be processed within 5 business days of receiving the returned item(s). The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account depending on your financial institution's processing times.

6. Partial Refunds: In some cases, partial refunds may be granted for items that are returned in a condition that does not meet our refund eligibility criteria. The amount of the partial refund will be determined on a case-by-case basis.

7. Refunds for Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may require photo evidence of the damage or defect to process your refund or replacement request.

8. Contact Us: If you have any questions or concerns regarding our refund policy, or if you need assistance with initiating a return or refund, please don't hesitate to contact our customer support team at support@laleki.com. We are here to help and strive to provide prompt and courteous assistance to all our valued customers.

Thank you for choosing Laleki! We appreciate your business and aim to make your shopping experience as enjoyable as possible.